Refund & Cancellation Policy

Last updated: September 1, 2026 • Governing all purchases made on nismsurepass.in

Strict Digital Goods Policy: SurePass provides instant digital access to copyrighted educational content, simulated test engines, and question repositories. Once payment is confirmed and digital access is activated, purchases are strictly non-refundable, non-cancellable, and non-exchangeable under any circumstances.

1Nature of Digital Subscriptions

Unlike physical merchandise, digital goods and online educational subscriptions cannot be physically returned or restored once unlocked. By completing your purchase on SurePass, you acknowledge that access to our proprietary mock exams, answer keys, performance analytics, and study notes is made available instantaneously.

Consequently, we enforce a strict “No Refund and No Cancellation” policy for all digital products, subscription packages, and individual test modules once access has been provisioned to your account.

2Free Demo Evaluation Before Purchase

To ensure full transparency and complete peace of mind, SurePass offers Free Demo Tests across our major NISM modules.

These free demos allow prospective students to:

Evaluate the quality, clarity, and difficulty level of our practice questions.
Experience the mock exam interface, countdown timer, and answer palette.
Review the depth of explanation rationales and diagnostic scorecards.

We strongly urge all candidates to take advantage of these free demo tests prior to making any payment. By purchasing a subscription, you confirm that you have evaluated the platform and deemed it suitable for your preparation needs.

3Exceptions: Duplicate Debits & Technical Errors

We recognize that technical issues or payment gateway timeouts can occasionally result in billing anomalies. Refunds are entertained solely under the following verified conditions:

Accidental Duplicate Charges

If your bank account or card was debited more than once for the same order due to a network lag or double submission.

Payment Debited but Not Fulfilled

If the payment amount was successfully debited from your bank account but our system failed to activate your subscription and our support team cannot activate it within 24 hours.

4Refund Processing & Turnaround Time

Where an exception is validated and approved by our billing desk:

Refunds will be processed strictly back to the original payment method (same bank account, card, or UPI VPA) used during the transaction.
Refunds typically take 5 to 7 business days to reflect in your bank account, depending on your bank's settlement cycle.
No cash, bank draft, or third-party transfers will be issued.

5Non-Eligible Refund Requests

Refunds will explicitly NOT be granted in the following scenarios:

Change of mind after purchase or purchasing the wrong exam module by mistake.
Inability to study due to personal schedule constraints, sickness, or change in career plans.
Failure to pass the official NISM certification exam (as test results depend solely on individual student preparation and official NISM evaluation).
Suspension or termination of your account resulting from violations of our Terms & Conditions (e.g. credential sharing or question scraping).
Slow, erratic, or deficient internet connections on the user's end.

6. How to Submit a Billing Discrepancy Claim

To report an accidental duplicate payment or unfulfilled transaction, please email our billing department within 48 hours of the transaction:

Send Email to: support@nismsurepass.in

Subject Line: Billing Discrepancy / Duplicate Charge - [Your Registered Email]

Required Information:

Registered Name and Email ID
SurePass Order ID (if generated)
Razorpay Payment ID / Bank Reference Number (UTR)
Screenshot of the bank transaction debit entry

Our billing team reviews all claims within 24 to 48 business hours.